Versailles Casino Mobile
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Article 1. - General Provisions
These terms and conditions (hereinafter “Conditions”) apply to the use of the site, in its many forms, www.versaillescasino.be licence number B+3971 operated by Sonic S.A. (société anonyme [public limited company]) whose registered office is at 347/A001 Chaussée de Fleurus 6060 Gilly including items and applications, created or owned by the entity.
The User means any person accessing the Sites (hereinafter “the User”).
By using www.versaillescasino.be the User fully and unconditionally accepts and agrees to comply with the Conditions.
If the User rejects the Conditions, they must refrain from using www.versaillescasino.be and/or the Services.
If the Conditions are not met, Sonic S.A. reserves the right to deny access to www.versaillescasino.be without prejudice to its right to require compensation from any third party for any direct and indirect damages that may result from such non-compliance.
Sonic S.A reserves the right to partially or completely adapt the Conditions at any time without prior warning.
It is recommended that you regularly review the Conditions in order to keep up to date with the latest version.
Article 2. - Use of www.versaillescasino.be
To use www.versaillescasino.be, the User must register, communicate certain data and/or create an access code and/or password.
In the event of refusal of the User, use of the relevant parts of www.versaillescasino.be will not be possible.
In the event that Users must pay to use certain parts of www.versaillescasino.be, the User will be notified in advance of this as well as applicable terms, prices and the payment method.
Sonic S.A. provides the User of www.versaillescasino.be with a non-exclusive, non-transferable licence, for an indefinite period, which allows them to download the site content for the sole purpose of displaying it on a single computer.
This licence may be revoked at any time without justification.
The User may also print a copy of the site content, for personal use and without any modification to the said content.
The Site may only be used for personal and private purposes by individuals. Any professional use wholly or partly outside that of SONIC S.A.’s business activity is prohibited.
Therefore, except for SONIC S.A., any use of www.versaillescasino.be for commercial purposes is strictly prohibited.
The Users undertake to do nothing that could damage the Site or interfere with its proper functioning.
In the event of abuse or misuse, Sonic S.A. reserves the right to suspend and/or remove the User’s access to the Sites without any notice or warning.
Article 3. - Copyright and rights of a database producer
All copyrights, trademarks, patents, intellectual property rights and other proprietary rights applicable to the Sites are at all times the property of Sonic S.A.
The Site and/or the Services constitute copyrighted material as do the databases over which Sonic S.A. holds copyright and producer’s rights.
Text, lay-out, drawings, photos, films, graphics and other parts of www.versaillescasino.be are protected by copyright.
Copying, adaptation, modification, translation, arrangement, public communication, rental or any other form of exploitation of all or part of www.versaillescasino.be in any form and by any means, including electronic, mechanical or otherwise, is strictly prohibited without prior written authorisation from Sonic S.A.
Violations of these rights may result in civil or criminal prosecution.
Article 4. - Trademarks and trade names
Names, logos and other signs used on www.versaillescasino.be (including logos and names of Sonic S.A.) are legally protected trademarks and/or trade names.
Any use of these or similar signs is strictly prohibited without the prior written permission of Sonic S.A.
Article 5. - Liability
Versailles Casino Mobile Al
Sonic S.A. will make every effort to ensure proper functioning of www.versaillescasino.be
Except in the case of wilful misconduct and/or mandatory legal provisions to the contrary, Sonic S.A disclaims any kind of liability for any loss or damage (direct, indirect, material, immaterial, etc.) resulting from:
(1) the content of www.versaillescasino.be. Sonic S.A does not guarantee the accuracy, sufficiency or completeness of the information on the site. Information available on www.versaillescasino.be, including information concerning products and services offered for sale is subject to change without prior notice. Sonic S.A. takes the utmost care to create, update and maintain the site. If, nonetheless, the User notices that inaccurate or outdated information or any harmful or unlawful content is present on the site, or if they consider that one of their rights (intellectual or otherwise) has been infringed, they are encouraged to promptly report this through the following email address: admin@versaillescasino.be to Sonic SA;
(2) the use of www.versaillescasino.be;
(3) the integrity of www.versaillescasino.be. This applies, in particular, to any possible viruses, errors or computer fraud;
(4) the accessibility/availability of www.versaillescasino.be. Sonic S.A does not guarantee the permanent availability, by all technical means, without errors or interruptions, of all Site functions or the immediate repair of any errors or the immediate reinstatement of services following interruptions.
Sonic S.A. also has the right to deny access to www.versaillescasino.be and any additional services or to terminate it at any time without prior notice.
Sonic S.A. cannot be held responsible for services and/or products or their invoicing, if these are offered by third parties and accessible via www.versaillescasino.be, not even if Sonic S.A received compensation for this, nor if it provided invoicing for such services and/or products on behalf of the third parties.
Where the liability of Sonic S.A is incurred, it is limited to the sum of €100 (one hundred euros) The foregoing limitations and/or exclusions of liability apply to Sonic S.A. as long as they are valid under applicable law.
Article 6. - Privacy – Processing of Personal Data
Sonic S.A. and the User agree to comply with the current regulations applicable to the processing of personal data and in particular Regulation (EU) 2016/679 of the European Parliament and of the European Council of 27/04/2016 (GDPR).
Sonic S.A. collects and processes identity data and contact information it receives from the User and any other contact person. The objectives of this processing are to verify the authorisation to access Sonic S.A.’s service with the Gambling Commission, to make its services available to the User, to allow the user to participate in games and discussions forums offered on the sites, to provide an administrative service (loss of password, update policies related to www.versaillescasino.be, maintenance), to process the User’s operations, to send the User promotional messages via newsletter, text, or any other means of contact authorised by the User.
Sonic S.A also collects data to provide a personalised user experience and to provide personalised recommendations and product suggestions.
The legal basis are the performance of a contract giving access to games in pay mode, the User’s consent, compliance with legal and regulatory obligations and/or the legitimate interest of Sonic S.A. The Users may opt out of receiving newsletters by changing the option in their personal space. Mobile numbers and text messages will be used only for internal marketing purposes. Players who do not wish to receive text messages can request this by sending an email to info@versaillescasino.be
Data may also be processed in the context of legal obligations, in addition to verifying access to the abovementioned services, to which Sonic S.A may be subject such as detecting and preventing criminal activity, and for the purposes of prosecuting, verifying the source of funding for all transactions, conducting necessary anti-fraud audits or evaluating and managing any potential risks.
The aforementioned personal data will be processed in accordance with the provisions of the General Data Protection Regulation and will not be transmitted unless otherwise agreed by the User to subcontractors, to recipients and/or to third parties as necessary for the purposes specified above for such processing. It is possible that despite this Sonic S.A. must respond to appropriately authorised government and police enquiries, such as the Gambling Commission, or to meet the requirements of any law or regulation.
The User is responsible for the accuracy and maintenance of the personal data it provides to Sonic S.A. and undertakes strictly to comply with the provisions of the General Data Protection Regulation with respect to individuals whose personal data it has transmitted, as well as any personal data that it may receive from its own customers.
Personal data is retained and processed for a period necessary for the purposes of the processing and the relationship (contractual or not). The User’s personal data is stored on the servers of Sonic S.A. No third party can access this information. All data is saved in encrypted and secure files. In the event that a third party accesses these files, Sonic S.A undertakes to do its utmost to ensure that the information on these files remains illegible.
The Users’ data will, in any event, be removed from our systems after 7 years or in the event of a contract, 7 years after the end of the contract, except for personal data that we are required to retain for longer based on the requirements of specific legislation or in the event of ongoing litigation for which personal data is necessary.
By the agreement given when the User introduces or discloses their personal data or by voluntarily pursuing their navigation on www.versaillescasino.be or upon entering into a contract with Sonic S.A., the User agrees, in addition to the processing described above, to the collection and use of their personal data in the manner defined below.
In addition to mandatory legal information giving access to licenced Belgian gambling sites (Name, First Name, Postal Address, Date and Place of Birth, Gender, Telephone Number(s), Occupation, Identity Card or National Registration Number or Passport Number) and additional personal data requested in the registration form giving access to www.versaillescasino.be (Pseudo, email), Sonic S.A. collects personal identification information such as the total number of site visits, the number of visitors to each page of the site, the domain names of visitors’ Internet access providers, IP addresses, cookie, Browser type.
All such data is provided by the User, except data received through business partners or other organisations, such as credit assessment agencies providing verification services, or fraud prevention agencies.
Right of Access: the User has the right to request at any time if its data has been collected, for how long and for what purpose.
Right to Rectification: the User has the right to request that any false or incomplete data is corrected or completed at any time upon request.
Right to restrict processing: The User may request a limitation of the processing of its data. This means that the data in question must be “marked” in our IT system and can no longer be used for a certain period of time.
Right to delete data (‘right to be forgotten’): Subject to the exceptions provided by law, the User has the right to require that its data be deleted. If the User wishes to disable Sonic S.A’s ability to proceed with using their personal data, they must simply to write to the address given in Article 1 or on the contact page.
Right to portability of data: The User may request that their data be transmitted to them in a “structured, widely used and machine readable format”.
Right to complain: The User may lodge a complaint with the Data Protection Authority at:
Rue de la Presse 35
1000 Brussels
+32 2 274 48 00
https//:www.autoriteprotectiondonnees.be
Sonic S.A. is committed to implementing the technical and organisational measures that ensure adequate security to protect data privacy. Sonic S.A. shall notify the customer of any breach in the use of personal data of which it is aware.
Article 7. - Hyperlinks
The Site may include links to other websites. To the extent that Sonic S.A. cannot control these sites, it cannot be held responsible for their provision. It takes no liability for any content, advertising, products, services or other materials available on or from these sites. In addition, Sonic S.A. shall not be liable for any actual or alleged damages or losses arising out of or in connection with the use of or reliance on the content, goods or services available at such sites.
Article 8. - Cookies
A cookie is a small text file saved by the server of a website in the browser of your computer or mobile device when you visit this website. The cookie contains a unique code making it possible to recognise your browser when visiting the website (“session cookie”) or during future repeat visits (“permanent cookie”). Cookies can be placed by the server of the website you visit or by partners with whom this website works. The server on a website can only read the cookies it has placed; it does not have access to any other information on your computer or on your mobile device. Cookies are stored on your computer or mobile device in your browser directory. The content of a cookie usually consists of the name of the server that placed the cookie, an expiration date, and a unique encrypted code. Cookies provide easier and faster interaction between the visitor and the website. In addition, they help the visitor navigate between different parts of the website. Cookies may also be used to make the content of a website or advertising present on this site more relevant to the visitor and tailor the website to the personal tastes and needs of the visitor.
Functional cookies are required to allow visits to Sites and the use of certain parts of the Sites. For example, these cookies allow you to navigate between different parts of the websites, to complete forms, to place orders, to view a multilingual website and to refresh the contents of your shopping basket. Also, when you want to access your personal account, for example in your administration space or another application made available to you (e.g. Extranet, webmail etc.), cookies are essential for securely verifying your identity before granting access to your personal information.
If you reject these cookies, some sections of the website will not work properly or at all.
www.versaillescasino.be binds a cookie to your computer for statistical analysis and to measure the site audience and to simplify access to the site. This cookie records information about the navigation of visitors to the site. It stores information that you have entered during your visit, that is to say certain visitor information about the visitor, such as domain and host computer from which the visitor browses the Internet, the Internet Protocol (IP) address of the computer being used, the date and time of visitor browsing on the Sites and URLs from which the visitor went to the site.
Article 9. - Jurisdiction and Applicable Law
Belgian law applies to these Conditions and the courts of the judicial district of Charleroi (Belgium) are the only competent tribunals in the case of disputes resulting from the use of www.versaillescasino.be
At first sight, Versailles Casino is inviting you with an assemblage of game characters dominating the home page, and the selection of games spreads out across the screen. The site is available in French, Swedish, and English, and your transactions are secured by 256-bit Secure Socket Layer encryption. The FAQ page is also featured, and it introduces you to explanations on how to register and download the casino client, handle the payments, play games, etc. The games can be accessed in various ways and on various platforms — instant play and download, desktop and mobile.
The casino was launched in 2016, licensed by the government of Curaçao, but the information about the gambling authority is trackable only in their Terms and Conditions section. Also, the website is poorly rated and even blacklisted by some reputable reviewers, with most user complaints stating denial or delay of withdrawals.
However, our review should allow for the facts on the site to speak in the casino’s defense before we decide to send it to the guillotine (or not). They say you should always use the sandwich approach when delivering your critique. But there was just not enough good dough to cover this one.
Terms and Conditions — L’état, C’est Moi in Writing
It is time we looked behind the glitz and glamour and into the potential pitfalls of Versailles Casino’s terms and conditions.
The one thing worse than ridiculous and unfair terms is the provisional and unclear ones. And Versailles has all of them. There are plenty of these problematic entries in a document meant to bind you in an agreement with the casino, so it makes sense to take the chronological approach. Let’s see how this casino is exercising its absolute power over its users.
The terms state that casino play is restricted to people that are 25+ years old, but that it should allow for local adjustment if some countries set the age limit lower. We contacted the support to ask them about this, and they confirmed that you could play if you were of legal age in your country.
But then, we couldn’t find the list of restricted countries anywhere. Obviously, we had to turn to customer service again. And guess what their answer was! If you can register on the website with your home address, you most likely do not reside in a restricted country. We kindly suggested that they make the complete information visible on their website because it makes no sense to keep it random and unspecified.
Now, we could go on about how outrageous and amateurish that is, but we have more important things to kvetch about. What Versailles does make clear (to a certain point) is that it can deny you payment, services, or terminate your account (and confiscate your wins) if they believe you are violating their terms.
While it makes sense for a casino to protect itself from frauds, why should it matter if your account was closed on any other website? It might refer to termination by the operator due to fraudulent behavior, but it doesn’t explicitly say that, so we cannot be sure the casino won’t use this against a player at their own will.
It seems that the casino does not take criticism very well. So if you were, say, to complain about them not allowing you to cash out for some reason, this would provide a legit argument in their favor. If you trash them, they shut you down, and because they can take your funds if they terminate your account, it’s game over for you.
I would not even go through what they deem abuse or inappropriate talk with the staff because this can go either way. One thing is for sure: you can play, but you are not allowed to be angry if they play you.
Denial of a chargeback is not the main issue here. A repeated problem with Versailles Casino is the need to extend their terms to the whole web, so whatever you did online in your entire life might come as a good enough reason to deny you withdrawal or end your account. Furthermore, they can terminate you at will even if you just “threatened” to make a chargeback. So mouth shut, remember? You do not quarrel with royalty.
At this point, we would be more than disappointed if Versailles didn’t forbid any betting system. So, voilà.
And of course, if you were to forsake them for more than three months, they would kill your account and take your money.
The casino has a strict policy on answering your complaints too. You are obliged to send them a written complaint within five days from the disputed event. If you do it later, the casino will reserve the right not to answer it. But it also reserves the right to temporarily deny customer support services (due to whatever), so the question is what happens if the potential complaint comes in these times of unavailability. It’s more of a rhetorical one because we all can guess what the answer would be.
The usual disclaimer warning players to periodically read the terms (because the casino reserves the right to change them whenever) is highly advisable here. You wouldn’t want things to get even worse.
And if, after reading the terms, you still wish to prove your impulsive nature and give them a chance, you should first check for the list of restricted countries. Oh, wait, there isn’t one!
So what if they terminate accounts at will? What if a player can’t withdraw their wins for eons? Oh, let them eat cake!
Games and Providers
The good thing about Versailles is that it’s powered by popular and reputable software providers such as Rival, Betsoft, and Vivo Gaming. It hosts around 300 various games.
There are more than 200 slots, including over 30 Betsoft 3D slots, like Blood Eternal and Greedy Goblins, and Rival entries like 5 Reel Circus and Mystic Wolf. Rival specialties — i-Slots — can also be found, so you can spin the reels of popular titles like As the Reels Turn and Fixer-Upper. There is also a small section of video poker games and progressive slots.
There aren’t many table games (only twelve), but they include Baccarat, Blackjack, Red Dog, Ride ‘em Poker, American and European Roulette. There are also a couple of specialties, like Keno, Scratch Cards, and Bingo too.
Vivo Gaming provides the website’s selection of live games, so you can play live dealer Baccarat, Blackjack, Roulette, or Craps.
Games can be accessed via instant play or through casino-client download. The site also offers a lite mode play, with faster loading and less additional features so that you can adjust your play to your connection speed. Games are available for real and for fun play. Another good feature of the casino is that it has over 50 games optimized for mobile play.
Now, the selection of games at Versailles Casino might be satisfying for some, but this is where we need to look at the wider picture. One would imagine the games were never scarce in Versailles. The gentry knew how to use their wealth and entertain themselves. But what lay beneath the luxury (or better — what provided the means for the extravagant life) is what brought the mob into the streets and made it march to the palace.
Financial Information
The banking page shows several methods of payment available at Versailles Casino. You can deposit instantly via your Visa, Mastercard, or UPayCard, and through Paysafe, Neteller, or a Skrill account. The winnings can be withdrawn through Visa, UPay, Skrill, and Neteller. The casino home page also has an additional section dedicated to those who wish to play with bitcoin. There, you can find detailed information on how to gamble with cryptocurrency.
The casino accepts payments in USD, AUD, EUR, and GBP. The minimum deposit is 25 credits, and the minimum withdrawal is 100. The maximum cashout is 10,000 credits monthly.
However, the banking page shows no information on the pending time or transactions’ lower and upper limits. To find these out, you will have to comb through the thick layers of terms and conditions.
Withdrawal Terms
Something else smells in Versailles, and it’s not just bad plumbing.
Withdrawal terms will introduce themselves with a slap in your low-depositing face. So all deposits of 249 credits or less have a withdrawal limit of 10x deposit for a specific play session. Therefore, if you deposit 200 credits and win 3,000, with the 10x rule, you will only be entitled to 2,000, and the rest will be cleared from your account.
The pending times are the gambling equivalent of trying times because they last forever and are as tormenting as they can get. The casino states it will take 15–18 working days to approve your cashout after the authorization process (which will presumably take some more time). And that is not all. You are not just bound to wait forever; you will also have to pay for it. The casino reserves the right to charge additional withdrawal fees, and these are between 10 and 40 ($, €, £), depending on your location, deposit method, and VIP level. Of course, they’ll do the math.
Minimum withdrawal is 100, and maximum withdrawal is 10,000 credits per month or 1,500 per withdrawal. This also applies to progressive jackpots. So if you were miraculously to strike gold, you would have to wait for a long, long time to receive your money. You can do the math for this one.
Bonus Offers
Versailles has a welcome package full of bonuses for their first-time users. First, after registering, you will receive a ten-credit no-deposit gift. Then, after you deposit for the first time, you will receive a 200% match up to 500 (you can pay in USD, GBP, EUR, or AUD). And on top of this, you can claim a prize of 50 free spins on Star Jewels from the cashier.
Once you register, you will be entitled to various offers, including cashback, bonuses for bitcoin deposits, no-wagering bonuses, and free spin awards on particular games on deposits that range from $25 to $500. Some, but not all, include 100 spins on Mighty Aphrodite Mobile for a $500 deposit, 42 spins on Lucky Labyrinth Mobile for a $75 deposit, a welcome bonus of 444% or 100% cashback on a deposit minimum of $25, and a 450% bonus on bitcoin deposits of minimum $50.
But there are bonus terms.
Bonus Terms
The bonuses are sticky (but you saw that one coming). It means the bonus amount will be deducted from your account once you finish your play and request to withdraw your wins.
If you do not wish to play the bonus that has been added to your account, you will have to contact the support and ask them to remove the bonus. But once you wager a cent of it, you will have to do the whole thing.
Bonus offers come with restricted games and their own specific terms that should always be inspected before playing.
Wagering Requirements
We all know wagering requirements are the necessary evil of casino play. But these are some mean devils.
All bonuses come with specific wagering requirements. The terms and conditions state only that free bonus requirements can range from 20x to 60x. But when we contacted the support, they told us that deposit bonuses range from no wager to 100x wager (bonus+deposit). You learn about the bonus details only before you claim it from the support or the cashier as it is not visible in the offer itself.
Free bonuses have different wagering requirements that can range from 35x to 120x! They also come with a withdrawal limited to 100 credits. Everything else is thrown into the fountain back in the gardens of Versailles.
One of the offers at Versailles Casino that is meant to lure regular players is the cashback bonus. Cashback, like the deposit, has to be wagered once before it can be withdrawn. It also comes with a withdrawal limit of 10x the cashback (don’t forget, it’s also sticky).
Additionally, all bonuses of 200% and over and cashback bonuses of 75% and above are considered Special Promotions.
Also, bonuses of 200% and more that were claimed with deposits have a withdrawal limit of 10x the deposit.
If you play for the first time and you play for free, when you wish to, god forbid, withdraw your wins, you will have to deposit a minimum of 25 credits before you can do that. If you have already deposited with the casino, you should have done that within a month to be eligible to withdraw the free bonus wins.
Customer Support
And finally, we end with a thin layer of goodish, which is the casino’s support. Customer service can be reached through email and telephone, but you can also write them a message via the contact sheet on the support page. You might choose to contact them via live chat, and it is advisable because they answer quickly and kindly.
The fact that we had particular concerns about the casino (which were not entirely dispersed after our conversation) is not on the people working on chat or phone lines. If nothing else, we did get our answers. And we confirmed the necessity of contacting the support before you do anything rash.
Summary
Maybe the creators of the casino’s image thought the near-Parisian royal palace would attract clients with its extravagance and riches. But what it actually did was remind us of the time when the kings’ lavish getaway became a hiding place for the hated nobility who indulged in opulence, while common people raged against the prices and scarcity of bread.
By incorporating ridiculous pending times, an insane number of reasons to terminate your account, and even more imaginative ways to limit your withdrawals, Versailles Casino made us feel like they really don’t want to give you money. As it turns out, squeezing your winnings out of this one is as hard as getting the infamous brioche out of the queen’s own hands.
Rating
Reputation — 1/5
Software and Games — 4/5
Banking Options — 3/5
Banking Times — 1/5
Support — 4/5
Versailles Casino Mobile App
Bonuses — 2/5